FAQ

How do I pronounce Taolei?
Itís pronounced /tɔ:-lei/.

When will my Taolei order ship?
Most orders ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

Can I Return Or Exchange Items That Were Purchased On Sale?
All final sale items cannot be returned or exchanged. For our full Return & Exchange Policy, click here.

How Long Does It Take To Process My Return?
Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.

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